AnyDesk Installation

AnyDesk Installation

  

AnyDesk is a management software used to monitor and maintain remote devices. This software will be installed on your POS and KDS devices to provide quick, easy, remote support for your business. To implement this software, we need to install 2-3 programs, depending on the device. The first will be the AnyDesk Client or ‘app’. The second (and/or third) will be the plugins that allow remote control over the device.


General Overview:
  1. Step 1: Download and install AnyDesk Client:
    1. Android POS Download
    2. Android KDS Download

  2. Step 2: Download and install AnyDesk Remote Control Plugin:
    1. AdControl 1
    2. AdControl 2

  3. Step 3: Configure Android settings (see below):
    1. Accessibility
    2. Device admin
Notes
NOTE: Before Downloading: Allow installation of unknown apps:
  1. Go to: Android Settings > Apps > Special App Access > Chrome > Install Unknown Apps: Allowed

POS SETUP:
  1. This installation will have pop ups that will assist you in the installation of our AnyDesk Clients. Please follow the instructions to set up the remote management software correctly.

Download Custom Build POS APK
  1. After downloading the custom APK file, it will ask you to confirm if you want to download an app from a resource other than the Google Play Store: go ahead and press ‘continue’.
    1. Once the file is downloaded, press ‘install’.
    2. When the installation is complete, press ‘open’. This will open the AnyDesk Client (app)
Now that the AnyDesk Client (app) is open, you will receive a few pop ups.
  1. Notifications: Press ‘Allow Notifications’
  2. Battery Optimization: Press ‘Don't show this again’. Then Press ‘Ok’
From here, you should see a mostly white screen with “Your Address:” listed at the top. The AnyDesk Client installation is now complete. Let’s move on to the plugins.
 
Plugins:
 
The first plugin we’ll be downloading is called ‘ADControl-AD1’ and will be used for both POS and KDS devices. POS’s will need only this plugin to receive remote support. The KDS’s will require a second plugin,
which we’ll discuss later.
 
To download the first plugin (ADControl-AD1), go to the home page of the AnyDesk Client and look for the keyboard icon with an exclamation(!) point near it. Touch the icon and the Client will bring you to the
downloads page. Scroll down the bottom of the page to download the APK file.



Click ‘Don’t show this again’, and press ‘Ok’



AlertOnly download the APK file, DO NOT download from the Google Play Store.



 
  1. Once the APK file has downloaded, open the file. A pop up will appear asking if you want to install the app: Press ‘Install’.
  2. After the installation is complete, press ‘done’ and use the back arrow at the bottom of the screen to go back to the AnyDesk Client.
  3. From here, another pop up will appear asking to activate the plugin: Press ‘Agree’



This will take you to the Android Accessibility Settings, where we’ll need to enable the AnyDesk Control Service AD1.





After seeing this pop up go to Settings > Apps, scroll down until you see 'Special App Access'  > AnyDesk custom > Device Admin Access > Activate



After we’ve activated the AnyDesk Client, we can go back to the plugin: 
  1. Settings > Apps > All Apps > ADControl-AD1







Under ‘App Info’ > Click the three dots in the top right corner and select ‘Allow restricted settings’.
Now when we go back to the Accessibility settings, the options will be available and no longer greyed out.



Go into the AnyDesk Control Service AD1 details and enable the module.


When the pop up appears, press ‘Allow’. From here you can press the back button a few times and it will bring you back to your AnyDesk Client dashboard.
You will also notice that the keyboard(!) icon is no longer showing, meaning that all necessary plugins are installed.


AnyDesk is now set up on your POS device. When requesting support, all you’ll need to provide is “Your Address” to the technician, and a remote connection can be established.
 
  
KDS Disclaimer:  All KDS Devices will require a second plugin installation to complete a remote management connection.
You will notice a keyboard(!) icon next to your address if there is an additional plugin for your device.


 
Tapping the keyboard(!) icon will bring you to the Generic Driver for your KDS. Next, Download the APK File and Install the plugin.
When the installation is complete, press ‘Done’ and go back to the AnyDesk Client. A pop up may appear asking to activate the plugin, press “Agree” and the setup will be complete.
 
AnyDesk is now set up on your KDS device. When requesting support, all you’ll need to provide is “Your Address” to the technician, and a remote connection can be established.