Best ways to deal with a chargeback

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• What is a chargeback and how will I know if I received one?

  What is a chargeback? A chargeback occurs after customers contact their card issuer and dispute a transaction(s) on their credit card statement. This dispute notifies the customer's card issuer/bank about which transactions they believe are ...

• I batched out without adding tips, what can I do?

  If your transactions deal with tips, it is important that you adjust any tips before batching out. Once you batch out, you are unable to adjust any transactions, as they are sent to the bank for processing. If you must adjust any transaction, whether ...

• How do I get a full card number for a transaction?

  If you need credit card information to run a transaction (i.e: over the phone orders, refunds, manual transaction) you only need the full card number and expiration date. The best and easiest way to get this information is directly from your ...

• Compass Dashboard Orientation

  Compass Dashboard Orientation INTRODUCTION The Compass Dashboard is a great tool that every merchant needs to use. This document can be used to obtain the following information: Transactions (txns) Batches Funding (Payments, Pmts) Merchant Statements ...

• Glossary of Terms

  A AAA Acronym for "authentication, authorization, and accounting." Protocol for authenticating a user based on their verifiable identity, authorizing a user based on their user rights, and accounting for a user’s consumption of network resources. ...