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Compass Dashboard Orientation
Compass Dashboard Orientation INTRODUCTION The Compass Dashboard is a great tool that every merchant needs to use. This document can be used to obtain the following information: Transactions (txns) Batches Funding (Payments, Pmts) Merchant Statements ...
What is a chargeback and how will I know if I received one?
What is a chargeback? A chargeback occurs after customers contact their card issuer and dispute a transaction(s) on their credit card statement. This dispute notifies the customer's card issuer/bank about which transactions they believe are ...
How do I update my address?
How do I update my shipping and billing address on-file? Updating your address information on-file with us is extremely easy. Simply send an email to helpdesk@cocard.com with the new address and your account information. Please specify if this is for ...
How do I close/cancel my Merchant Account?
For all Merchant Account Cancellation Requests, please complete the form below: Account Cancellation Form Note: Account closure requests may take up-to 72 hours to be completed. There is a $50 account closure cost, unless the account is only closing ...