Navigation: Log into BO for your Store, then select Settings > Application > General Settings

1. The Tip Apply for field appears under Tip Settings.
   
   
   
2. Select one of the two options: Subtotal or Total [default].
1. Subtotal – If selected, the Tip is calculated based on the Subtotal value of the Check.
2. Total – If selected, the Tip is calculated based on the Total amount (after Tax and other charges added).

Front End Receipts

Navigation: Log into BO for your Store, then select Settings > Printer Templates > Front End Receipt

The changes are being made to both Front End Receipt Templates (Template 1 and Template 2)

Tip Suggestion

1. Once Subtotal is selected, the Subtotal-based Suggested Tip will be calculated.
   
2. If the Tip Suggestion checkbox is selected: the Suggested Tip will be included on POS and appear on the Template Preview as well as the printed Receipt.
3. If de-selected, the Suggested Tip will not be included within the Printer Receipt.
4. The Suggested Tip will be calculated based on the Subtotal.
5. By default: 15, 18, 20, and 25 percentages appear in the Template Preview.
   

Implementation in POS

1. When a Subtotal option is selected in BO, the following calculation will be applied.
   
   
   
2. When an Order is placed, the Tip Amount will be calculated using the Subtotal amount.
   
   
3. The remaining suggested Tip options Suggested Tip amounts will be calculated based on the Subtotal value of the Check. 
   
   
4. The Suggested Tip amounts in print will be shown similar to the Back Office settings. 
   
   
5. Total will appear adjacent to the suggested Tip Percentage for the Check. The Total will be calculated based on the Suggested Tip value shown in the Check.
   
   
6. When the Tip Suggestion Custom Message toggle is enabled, the Custom Message Configured From The Application Settings field will appear adjacent to the Suggested Tip Percentage. 
   
   
7. When disabled, the Tip suggestion custom message won't appear on the receipts. 
   
   
8. On the Batch screen and for Tip Adjustment, the existing flow needs to be followed since we are manually entering the custom tip.
   

POS Order Screens

Current POS Suggested Tip Screen

1. For a subtotal of $100 and tax of $10 on the check, the above Suggested Tip fields appear.
   
1. If Total is selected in BO, the Tip will be calculated based on that total amount.
   
2. If Subtotal is selected in BO, the Tip will be calculated based on the Subtotal.
   
   
   
3. Note: The above-mentioned changes will be reflected in the CDS suggested tip screen and also in allure screens.
   
   
4. Pocket GO: Tip Suggestions will be calculated based on the Tip Apply For fields in BO (Before or After Payment).
   
   
   
5. Sample CDS Calculations (Subtotal of $100)
   
   

 

Impacts on Receipts

Front End Receipt: Template 1

Implementation in OLO / Custom App

1. If the Total is selected in BO, the Tip will be calculated based on the Total amount.
2. If the Subtotal is selected in BO, the Tip will be calculated based on the Subtotal.
3. Unlike the POS screen: the exact suggested tip values for the check will NOT appear, but upon selecting the Tip Percentage they will appear in the Order Summary. 
4. The Order Summary Tip Value will be calculated based on Subtotal / Total value as per the Tip Settings configured in Back Office settings. 

Subtotal Based

Total Based

Implementation in Call Center 

Navigation: Log into Call Center. Add a Customer and select a Store. Add Menu Item(s), then Check Out.

1. If total is selected in BO, the tip will be calculated based on the total amount.
2. If subtotal is selected in BO, the tip will be calculated based on the subtotal.
   
3. Unlike the POS screen the exact Suggested Tip values for the Check won’t appear, but upon selecting the Tip Percentage it will appear in the Order Summary.
   
4. The Order Summary Tip Value will be calculated based on Subtotal / Total value as per the Tip Settings configured in Back Office settings.
   

Subtotal Based

Total Based

Notes

1. When the Prompt Tip screen before credit card screen in POS toggle is enabled, the Tip screen will be displayed before the credit card screen, and the tip will be calculated based on BO settings. When the toggle is disabled, the Tip screen will not be displayed before the credit card screen, and the tip will still be calculated based on BO settings.

1. Regardless of the changes made to a Check (tax exempt, service charge exempt, discount), at the time of the payment - whatever the value of the subtotal - the subtotal value will be considered to calculate the Suggested Tip value to the Check.

1. Tip Threshold functionality will work based on the subtotal or total value selected in Back Office (the same threshold limit will be reworked based on the subtotal or total value of the Check).

1. Inclusive and Exclusive Tax scenarios will be common with subtotal and total value. (There may be multiple inclusive and exclusive taxes on a Check, but the Tip calculations will be applied with Subtotal / Total value only).

1. Custom Tips are never based on the subtotal/total value. So, the existing flow will be maintained.

1. Tip suggestion fields in Customer and Merchant Copy also will work based on the BO settings.

1. When a partial payment is made to a check, the remaining total balance will be considered to calculate the suggested Tips in POS Order screen, CDS and Pocket GO.

1. However, in Receipt Prints: even when partial payment is made, only the subtotal value will appear for calculating the Suggested Tips.