Compass Dashboard Orientation

Compass Dashboard Orientation

Compass Dashboard Orientation


INTRODUCTION


The Compass Dashboard is a great tool that every merchant needs to use.

This document can be used to obtain the following information:


  • Transactions (txns)

  • Batches

  • Funding (Payments, Pmts)

  • Merchant Statements (Merch Stmnts)

  • Bank Account

  • Chargebacks

  • Tax Documents


LOG IN


https://my.clearent.net


If you forgot your username and/or password, please use the self-serve recovery option.



TRANSACTIONS (TXNS)


You can:


  • Search for an individual or group of txns.

  • Search by last 4, txn date, amount range, etc.

  • Export findings to CSV.

  • Click into a txn to see how payment was collected and processed.



BATCHES


When you submit a batch, it will show as CLOSED first and FUNDED once the money has been deposited into your bank account.



FUNDING


Funding is where you can find all your deposits/payments directly into your checking account.


  1. Click Funding tab.

  2. Selet the month to view and press Search button.

  3. This amount is your net deposit.

  4. Shows you the processing fees removed from the gross batch amount.



MERCHANT STATEMENTS


Monthly merchant statements are released between the 5th and the 7th of the month.


The merchant monthly statement contains the following information:


  • Activity summary

  • Daily funding

  • Processing volume

  • Fees

  • Chargebacks (disputes)



BANK ACCOUNT


You can check your existing bank account and also update it here.



CHARGEBACKS


A chargeback is a dispute that the customer has filed with their credit card issuing company against you the merchant.


Some of the reasons customer’s file disputes (chargebacks):


  • Overcharged

  • Dissatisfied with the goods and services

  • Fraud (card charged by a stranger)

  • Goods and services never received



TAX DOCUMENTS


Tax documents (1099, B-Notice, Activity Summary) are available to you by selecting:


  • Statements and Tax Forms —> Tax Documents —> and choosing a year.



TITLE: Compass Dashboard Orientation

UPDATED: 10/17/24 By Calvin

AUDIENCE: General Public

SOURCE: GD

PLATFORM: Public Facing KB


EOF


    • Related Articles

    • Revonu Backoffice Orientation

      Revonu Backoffice Orientation INTRODUCTION Revonu is a powerful point-of-sale (POS) system that provides exhaustive, extensive, and comprehensive financial reports (daily, weekly, monthly, quarterly, annually). Transactions (txns) Batches Sales LOG ...

    • How do I close/cancel my Merchant Account?

      For all Merchant Account Cancellation Requests, please complete the form below: Account Cancellation Form Note: Account closure requests may take up-to 72 hours to be completed. There is a $50 account closure cost, unless the account is only closing ...

    • Where can I learn more about Form 1099-K?

      IRS.Gov: Understanding Your Form 1099-K Please note: CoCard Business and its affiliates do not provide tax, legal or accounting advice. Any reference and material prepared is for informational purposes only, and is not intended to provide, and should ...

    • I received 1099-K form, what do I do with it?

      IRS.Gov: What to do with Form 1099-K Please note: CoCard Business and its affiliates do not provide tax, legal or accounting advice. Any reference and material prepared is for informational purposes only, and is not intended to provide, and should ...

    • How do I transfer ownership of my CoCard Business merchant account?

      We make it easy and hassle free to transfer ownership of processing accounts. If your business is under new ownership, it is important to make sure the correct information is on file. To do so, a new application will need to be submitted with the new ...