Refunds/Credits - How to refund a transaction.
Refunds or credits are performed to reverse a previous sale transaction. By default, only transactions processed within the COCARD system may be refunded. If you wish to perform refunds on transactions processed outside of the COCARD system, please contact your merchant Reseller/ISO to have them turn this option on for your account.
Refunds
To refund a transaction, simply enter the Transaction ID and the amount you wish to refund. The amount must be less than or equal to the original amount captured.
What is a Transaction ID?
The transaction ID is the COCARD numerical transaction reference ID. This ID can be found within the Transaction Reports section of the merchant control panel.
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